SupportCandy Reports 3.1.0

SupportCandy Experiences Decisions

SupportCandy Experiences, being an particularly sturdy reporting software program program, serves as a useful asset to companies trying to find to understand profound insights into their purchaser help endeavors. Via using this software program program, companies are in a position to generate full tales encompassing a variety of support-related choices, together with nonetheless not restricted to ticket quantity, response time, decision value, purchaser satisfaction, and a great deal of additional. These tales are provided in a terribly accessible format, full with customizable charts and graphs that facilitate the identification of prevalent tendencies and the pinpointing of areas necessitating enchancment. Moreover, SupportCandy Experiences gives real-time reporting capabilities, thereby enabling companies to repeatedly monitor their help metrics and promptly make data-driven picks. Consequently, it’s plain that SupportCandy Experiences stands as an indispensable software program program for any enterprise striving to strengthen their purchaser help operations and foster additional gratifying purchaser experiences.

• A complete reporting dashboard that provides insights on purchaser help effectivity
• Exact-time data visualization that highlights key metrics reminiscent of response time, decision time, and customary purchaser satisfaction score
• Customizable tales which can be filtered by dates, groups, brokers, and completely completely different parameters to establish tendencies and areas for enchancment
• Automated report experience that saves time and eliminates human error in compiling data
• Integration with commonplace assist desk platforms reminiscent of Zendesk and Freshdesk to consolidate all help data in a single place
• Instantaneous alerts for important elements reminiscent of excessive ticket quantity or low CSAT scores, enabling swift motion to be taken
• Accessible on any gadget, permitting for on-the-go monitoring and monitoring of help effectivity
• Shopper-friendly interface that requires no technical experience to know and use
• Reasonably priced pricing plans that cater to companies of all sizes, with the choice to purpose the product free of value earlier than committing to a subscription.